Privacy Policy
Last updated: 13 August 2026
Vibrant Detailing respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, make an enquiry or request a booking.
Who We Are
Vibrant Detailing provides professional vehicle valeting, detailing, paint correction, ceramic coating and related vehicle care services.
Our contact details are:
Vibrant Detailing
Based in Swanwick, Alfreton
Email: vibrantmobilevaleting@gmail.com
For the purposes of UK data protection law, Vibrant Detailing is responsible for the personal information that we collect and use through this website and through our dealings with customers.
Information We Collect
The personal information we collect depends on how you use our website and services.
When you use our contact form, we may collect your name, email address, subject and the information you include in your message.
When you use our booking form, we may collect your name, telephone number, email address, address, vehicle make and model, service required, preferred booking day or time, subject and any additional information you provide.
We may also collect information when you contact us directly by telephone, email, WhatsApp, Facebook, Instagram or another communication method.
Technical information may also be collected when you visit the website. This can include information about your device, browser, IP address, pages visited and how you interact with the website.
The website does not provide customer accounts or a customer login facility.
How We Use Your Information
We use personal information to respond to enquiries, discuss your requirements, arrange and manage bookings, provide our services, communicate with you about your vehicle or appointment, maintain appropriate business records, operate and secure our website, prevent spam and misuse, and understand how visitors use the website.
We do not use enquiry or booking details to send newsletters, promotional emails, SMS marketing or other direct marketing communications.
We do not sell personal information to third parties.
Our Lawful Bases for Using Personal Information
UK data protection law requires us to have a lawful reason for processing personal information. The appropriate lawful basis depends on why the information is being used.
Where you contact us about a service or make a booking, we may process your information because it is necessary to take steps at your request before entering into an agreement with you or to provide a service you have requested.
We may rely on our legitimate interests where it is necessary to operate and administer our business, respond to customers, protect the website from misuse, maintain appropriate records or deal with disputes, provided those interests do not override your rights and interests.
We may process information where necessary to comply with a legal obligation.
Where consent is required, for example for certain non-essential cookies or analytics technologies, we rely on your consent. You can change or withdraw your cookie choices using the website’s cookie controls.
Contact and Booking Forms
Our website uses online forms to allow visitors to contact Vibrant Detailing and request bookings.
Information submitted through these forms may be stored within WordPress, on the server used to host the website and within email systems used by Vibrant Detailing.
Form information is used only for purposes connected with your enquiry, booking, the provision of our services, appropriate business administration and any legal or record-keeping requirements.
Please only provide information that is relevant to your enquiry or booking.
Payments
The Vibrant Detailing website does not currently process online payments or collect payment card details through the website.
Payments for our services are handled separately from the website.
Website Analytics
We use Google Analytics through Google Site Kit to help us understand how visitors use our website.
Analytics information can include technical and usage information about visits to the website, such as pages viewed, device and browser information and interactions with the website.
Where consent is required for analytics technologies, they should only be used after you have made the appropriate choice through our cookie controls. The ICO requires consent for non-essential cookies and similar storage technologies unless an exemption applies.
More information about the cookies used by this website is available in our Cookies Policy.
Google reCAPTCHA
We use Google reCAPTCHA to help protect our website and forms against spam, automated submissions and abuse. Google describes reCAPTCHA as a service that uses risk analysis to distinguish legitimate users from automated activity.
When reCAPTCHA is used, Google may process technical information associated with your visit and interaction with the website.
Google’s own Privacy Policy and Terms of Service apply to its processing of information through reCAPTCHA.
Facebook, Instagram and Customer Reviews
Our website contains links to our Facebook and Instagram profiles.
We also use the Widgets for Reviews & Recommendations plugin to display customer reviews sourced from Facebook.
When third-party content is displayed or you choose to interact with Facebook, Instagram or other Meta services, those providers may process information in accordance with their own privacy policies.
Vibrant Detailing is not responsible for how third-party social media platforms process information once you leave our website or interact directly with their services.
Website Hosting and Service Providers
The website is hosted on a KnownHost VPS.
In order to operate the website and our business, information may also be processed by service providers that provide website hosting, server infrastructure, backups, email, website security, spam protection, analytics and other technical services.
We only share personal information where there is a legitimate reason to do so and only to the extent reasonably necessary.
We may also disclose information where required by law, to establish or defend legal claims, or to professional advisers such as accountants, insurers or legal advisers where appropriate.
International Processing and Transfers
Some of the third-party services used by this website, including services provided by Google and Meta, operate internationally. This means information may in some circumstances be processed outside the United Kingdom.
Where UK data protection rules apply to a restricted international transfer, the transfer must be covered by an appropriate legal mechanism, such as UK adequacy regulations, approved safeguards or another permitted mechanism.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Enquiry information may be retained while we deal with your enquiry and for a reasonable period afterwards where necessary for business administration or to deal with any follow-up questions.
Booking and customer information may be retained for longer where it forms part of our business records or is required for accounting, contractual, insurance, legal or dispute-resolution purposes.
We periodically review the information we hold and may delete information when there is no longer a reasonable reason to retain it.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website, email system or internet transmission can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of information, ask us to restrict how information is used, object to certain processing, receive or transfer certain information in a portable format, and withdraw consent where processing is based on consent. These rights do not all apply in every situation.
To exercise your rights or ask a question about your personal information, contact us at vibrantmobilevaleting@gmail.com.
We may need to confirm your identity before dealing with a request.
Complaints
If you have concerns about how Vibrant Detailing has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Cookies
Our website uses cookies and similar technologies for functions including website operation, security and, where permitted, analytics.
Please see our separate Cookies Policy for more information about the cookies and third-party technologies used on this website and how you can control your preferences.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example if our website, services or the third-party tools we use change.
The latest version will be published on this page and the date at the top of the policy will be updated.
Contact Us
If you have any questions about this Privacy Policy or how Vibrant Detailing uses your personal information, please contact:
Vibrant Detailing
Based in Swanwick, Alfreton